Privacy Policy
This Privacy Policy describes how Lucky Seven Casino (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information of users (“you” or “your”) who access or use our website and services. We are committed to ensuring your privacy and complying with all applicable data protection laws and regulations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”). By accessing or using our website, you consent to the practices described in this Privacy Policy.
1. Collection of Personal Information
We collect personal information necessary to provide you with access to our services, fulfill our legal obligations, and ensure the security and integrity of our platform. The types of personal information we may collect include:
- Identity data, such as your name, date of birth, and identification documents
- Contact information, including your residential address, email address, and phone number
- Account details, such as usernames, passwords, and transaction history
- Financial information necessary for processing deposits and withdrawals
- Usage data, such as IP address, browser type, device information, and interactions with our website
2. Use of Personal Information
We use your personal information for the following purposes:
- To create and manage your account
- To process transactions and facilitate your use of our services
- To comply with legal, regulatory, and anti-fraud requirements
- To communicate with you regarding your account, transactions, or customer support inquiries
- To improve our website, services, and user experience
- To conduct analytics, research, and statistical analysis
- To provide marketing information and updates where permitted by law and with your consent
3. Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Your consent, where required
- The necessity of processing for the performance of a contract with you
- Compliance with our legal and regulatory obligations
- Our legitimate interests, such as ensuring the security and integrity of our services
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- To our service providers and partners who assist us in operating our website and fulfilling our obligations to you, such as payment processors, verification agencies, and IT service providers
- To regulatory authorities, law enforcement agencies, or government bodies as required by law or to comply with legal obligations
- To third parties in the event of a business transfer, merger, or reorganisation, where your personal information may form part of the transferred assets
5. International Data Transfers
Your personal information may be processed and stored outside Australia, including in jurisdictions where our service providers are located. We take reasonable steps to ensure that any overseas recipients of your personal information comply with privacy obligations substantially similar to those under Australian law. By using our services, you consent to the transfer of your personal information to overseas recipients as described in this Privacy Policy.
6. Data Security
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, alteration, or disclosure. These measures include the use of secure servers, encryption technologies, firewalls, and regular security assessments. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Retention of Personal Information
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it in accordance with applicable laws.
8. Your Rights
You have certain rights in relation to your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete personal information
- The right to withdraw your consent to our use of your personal information, where processing is based on consent
- The right to object to or restrict certain types of processing, subject to legal and contractual limitations
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, personalise content, and analyse site usage. Cookies are small data files stored on your device. You may configure your browser to refuse cookies; however, this may affect the functionality of our website. For more information on how we use cookies, please refer to our Cookie Policy.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. We will notify you of material changes by posting the updated policy on our website. Your continued use of our website and services following such changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Officer at:
- Email: [email protected]
- Mail: Lucky Seven Casino, Privacy Officer, [Postal Address, Australia]
12. Complaints
If you believe your privacy rights have been violated, you may submit a complaint to us using the contact details above. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).